INSTILL VIDEO END USER TERMS OF USE

Last Updated: April 28, 2026

1. Acceptance of Terms

These Terms of Use (“Terms”) are a legally binding agreement between you (“you,” “your,” or “End User”) and Good Tripper LLC, a California limited liability company d/b/a Instill Video (“Instill,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

Instill’s websites, mobile applications, video hosting and distribution platform, creator storefronts, memberships, and related digital services;
any tools, features, communications, or functionality made available through the platform; and
any services that reference these Terms

(collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

2. Description of the Services

Instill provides a technology platform that enables independent third-party creators, coaches, educators, influencers, businesses, and other content providers (“Creators”) to offer content, memberships, subscriptions, communities, applications, and related services to End Users.

Instill provides the technical infrastructure only. Instill does not create, own, control, supervise, or endorse Creator content, Creator offers, or Creator business practices.

All Creator content, products, subscriptions, communities, and services are offered by the applicable Creator, not by Instill.

The Services are licensed, not sold. No ownership rights are transferred to you.

3. Relationship with Creators

3.1 Creator Responsibility

Creators are solely responsible for:

the content, products, applications, memberships, and services they provide;
pricing, promotions, subscriptions, renewal settings, and access terms;
billing practices, refunds, cancellations, and customer service;
claims or representations they make; and
compliance with laws applicable to their business.

3.2 Transactions with Creators

Any purchase, membership, subscription, or transaction you enter into through the Services is between you and the applicable Creator, not Instill.

Instill is not a party to transactions between End Users and Creators and is not the merchant of record unless expressly stated otherwise.

3.3 Disputes with Creators

Any dispute regarding content quality, coaching, memberships, billing, pricing, cancellations, subscriptions, refunds, promotions, or services must be resolved directly with the applicable Creator.

Instill is not responsible for mediating or resolving disputes between End Users and Creators.

4. Eligibility; Minors; Jurisdiction Restrictions

You must be at least thirteen (13) years old, or the minimum age required in your jurisdiction to use the Services, whichever is higher.

If you are under eighteen (18), you may use the Services only with any consent, supervision, or authorization required by applicable law.

Certain Creator content or features may be intended only for adults or users above a specified age. Instill or Creators may use age-gating, age verification, parental consent tools, identity checks, or access restrictions where deemed appropriate or legally required.

Access to some Services may be limited or unavailable in certain jurisdictions due to local law, regulatory requirements, or platform policy.

5. Accounts and Security

5.1 Account Registration

Some features require an account. You agree to provide accurate, current, and complete information and to keep it updated.

5.2 Credentials

You are responsible for safeguarding your username, password, login method, and devices.

You are responsible for activities occurring through your account unless caused solely by Instill’s unauthorized access.

5.3 Unauthorized Access

You must promptly notify Instill of any suspected unauthorized use, credential compromise, fraud, or security incident involving your account.

5.4 Suspension of Accounts

Instill or the applicable Creator may suspend or restrict access to an account, membership, or content where reasonably necessary for security, fraud prevention, payment disputes, policy enforcement, or legal compliance.

6. Payments, Subscriptions, and Billing

6.1 Creator-Controlled Commerce

Pricing, subscription terms, membership offerings, access durations, promotions, bundled offerings, and cancellation policies are generally determined by the applicable Creator.

6.2 Payment Processing

Payments may be processed by third parties such as Stripe, Apple, Google, or other payment providers. Your transactions with those providers may be subject to their separate terms, fees, billing practices, and privacy policies.

6.3 Recurring Billing

If you purchase a recurring subscription or membership, billing may automatically renew on the interval disclosed at purchase unless canceled in accordance with the Creator’s stated terms or the applicable app store rules.

6.4 Taxes

Applicable taxes may be added where required by law.

6.5 Refunds and Cancellations

Refunds, cancellations, credits, pauses, downgrades, and subscription changes are governed by the applicable Creator’s policies or the relevant payment platform’s rules.

Unless expressly stated otherwise, Instill does not issue refunds for Creator offerings and does not control Creator refund decisions.

7. Acceptable Use; Community Conduct

You agree not to use the Services to:

violate any applicable law or regulation;
infringe intellectual property, privacy, publicity, or other rights of any person;
upload, post, transmit, or distribute unlawful, abusive, hateful, defamatory, fraudulent, sexually exploitative, or harmful content;
harass, threaten, stalk, impersonate, or intimidate others;
solicit passwords, payment credentials, or personal information unlawfully;
interfere with or disrupt the Services or related systems;
attempt to gain unauthorized access to accounts, data, or systems;
scrape, crawl, data mine, copy, mirror, or systematically extract data or content without authorization;
use bots, scripts, or unauthorized automation; or
circumvent technical limits, paywalls, or access controls.

Instill or the applicable Creator may moderate communities, comments, chats, memberships, or interactive features, but neither is obligated to proactively monitor all activity.

8. Content Disclaimer; Health and Wellness Notice

8.1 Creator Content Disclaimer

Content available through the Services is provided by independent Creators, not Instill.

Instill does not guarantee the accuracy, completeness, legality, safety, reliability, or usefulness of Creator content and does not endorse Creator opinions, methods, recommendations, or services.

Your use of and reliance on Creator content is at your own risk.

8.2 Health / Fitness / Wellness Content

Some Creator content may relate to health, fitness, wellness, nutrition, mindfulness, lifestyle improvement, education, or similar topics.

Such content is provided by Creators, not by Instill, and is for general informational purposes only unless expressly stated otherwise by the Creator.

Instill does not provide medical, mental health, nutritional, therapeutic, diagnostic, or professional advice.

You should seek qualified professionals regarding your individual circumstances, and emergency situations should be directed to appropriate emergency services.

8.3 Results Disclaimer

Instill does not guarantee any personal, health, educational, financial, or business results from use of Creator content or Services.

9. Intellectual Property

9.1 Instill Property

Instill and its licensors retain all rights, title, and interest in and to the Services, including software, interfaces, trademarks, branding, platform design, and related technology.

Subject to your compliance with these Terms, Instill grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use.

9.2 Creator Content

Creator content is owned or controlled by the applicable Creator or its licensors.

You may access Creator content only as authorized by the Creator and solely for your personal, non-commercial use unless the Creator expressly permits otherwise.

You may not copy, reproduce, distribute, publicly perform, modify, sell, share credentials for, or create derivative works from Creator content without authorization.

9.3 Feedback

If you provide feedback or suggestions regarding the Services, Instill may use them without restriction or compensation.

10. Third-Party Services; Apps; Devices

The Services may depend on or interoperate with third-party services, including payment processors, mobile operating systems, app stores, streaming providers, device manufacturers, internet service providers, and analytics tools.

Instill is not responsible for:

app store availability or approval;
device compatibility;
operating system changes;
internet or carrier interruptions;
third-party outages or policy changes;
payment processor errors; or
issues caused by third-party products or services.

Use of third-party services may be subject to separate terms.

11. Suspension and Termination

Instill may suspend, restrict, or terminate your access to all or part of the Services if:

you violate these Terms;
your use creates legal, security, fraud, reputational, or operational risk;
payment disputes, chargebacks, or abuse occur;
required by law or third-party platform requirements; or
directed by the applicable Creator regarding that Creator’s content or membership access, where permitted.

Creators may also change or discontinue their own content, communities, pricing, or memberships at any time subject to applicable law.

You may stop using the Services at any time.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

INSTILL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

INSTILL DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE;
THE SERVICES OR CONTENT WILL ALWAYS BE AVAILABLE;
CREATOR CONTENT WILL BE ACCURATE, SAFE, EFFECTIVE, OR SUITABLE FOR YOUR NEEDS; OR
ANY PARTICULAR RESULTS WILL BE ACHIEVED.

YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTILL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE COSTS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTILL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

ONE HUNDRED U.S. DOLLARS (US$100); or
THE TOTAL AMOUNTS PAID BY YOU DIRECTLY TO INSTILL (IF ANY) FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND REGARDLESS OF THE THEORY OF LIABILITY.

14. Indemnification

You agree to defend, indemnify, and hold harmless Instill and its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any third-party claims, demands, liabilities, damages, judgments, settlements, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

your violation of these Terms;
your misuse of the Services;
content you upload, post, or transmit;
your infringement of any third-party rights; or
your violation of applicable law.

Instill may assume exclusive control of the defense and settlement of any matter otherwise subject to indemnification, and you agree to reasonably cooperate.

15. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Los Angeles County, California, unless otherwise required by applicable law.

You and Instill consent to the personal jurisdiction of those courts.

Nothing in these Terms limits any non-waivable consumer rights that may apply under the laws of your jurisdiction.

16. Changes to the Terms

Instill may modify these Terms from time to time.

If material changes are made, Instill may provide notice through the Services, email, posting, or other reasonable means.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

If you do not agree to updated Terms, you must stop using the Services.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented for specific features or purchases, constitute the entire agreement between you and Instill regarding the Services.

17.2 Assignment

You may not assign or transfer these Terms without Instill’s prior written consent.

Instill may assign these Terms in connection with a merger, financing, acquisition, sale of assets, or corporate reorganization.

17.3 Severability

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

17.4 No Waiver

Failure to enforce any provision is not a waiver of that provision.

17.5 Independent Relationship

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Instill.

17.6 Contact

Questions regarding these Terms may be sent to:

support@instillvideo.com